Um, Server’s Down Again…
So my hosting just came back up last night after being down for over 5 DAYS. I had to contact my host’s tech support TWICE before I got an explanation of the down time. “We’re moving all the accounts on server X to a new machine”. And this takes 5 days? Only after the second reply to the acknowledgement email from their tech support do they tell me “all accounts on server X were moved, used this as your new IP address”. Why wasn’t I notified of this change and given the new IP address? I am a paying customer, that’s all, I thought I should know. This isn’t the first time my host went down for an extended time. Only after I contacted tech support did I get resolution to the problem. This is the second server switch in the year I’ve been hosted here and it makes me question the quality of the servers they are using. Did a guy you know get them from his friend or buy them off-lease? Whatever the answer, quality hosting and service wouldn’t be getting the transition done quickly; getting it done right means I would never notice the change happened.
I just attended the Pittsburgh stop of the Adobe onAIR Bus Tour on August 17 and in my goody bag was a card for 3 FREE months of Media Temple hosting. After the shenanigans of my current host, eMax Hosting, I’m seriously tempted to jump ship. It’s 3x what I’m paying now ($5.95/mo.) which is pretty sweet but I guess you get what your pay for sometimes. (mt) supports Ruby on Rails, which I’m learning (Ruby mostly). Emax claims Rails isn’t proven on a security level to deploy. Is there any truth to this or could it just be a lack of skilled tech people on their site to maintain it? Probably the latter.